Although rural backroads and small-towns in Ontario do have their own unique hazards, owning and driving a car in an urban area, like Toronto or Ottawa, carries significantly higher risks for everything from traffic accidents to theft to minor fender benders. Due to the higher risk associated with cars in the city, car insurance is generally more expensive in city centres.
Our guarantee is that within 30 minutes of answering your call, a claims representative will start the claims process, and will have the ability to take charge of the situation and arrange emergency support if required (the "Guarantee"). This applies only in respect of new loss or damage not previously reported to us in respect of a valid belairdirect personal auto or home policy (the "Policy"). The support offered by our claims representatives depends on your insurance coverage and when we receive your call. To activate the Guarantee, the policyholder must call and speak to a claims representative. No other form of communication is permitted to activate the Guarantee. The Guarantee is not valid if our operations are impacted by a system failure or catastrophic situation occurring in Canada at the time of your call, such as: earthquake, blackout, hailstorm, forest fire, flood, act of terrorism, war or other major natural disaster, or political unrest. If we are not able to live up to the Guarantee we will write you a cheque in the amount of the annual premium of your home or auto insurance Policy relating to the claim to a maximum of $1,000. Your coverage will not be affected as a direct result of this payment. Terms and conditions of this Guarantee may change without notice.
Preferred Vendor Program: Preferred Vendors offer the highest-quality workmanship. When you choose a Preferred Vendor for your repairs, the quality of workmanship is monitored and the bill is settled directly with the repair shop, giving you a hassle-free claims experience. Plus, collision repairs made by a Preferred Vendor are guaranteed for life.1

Insurance is funny, in a weird sort of way, because rates can vary wildly between insurance companies. Also, premiums often change so the insurance provider who offered you the best rate two years ago, or even last year, may not be the insurer who offers you the best car insurance rate today. That’s why it’s so important to shop around, because the quote you get from one company can be significantly higher (or lower) than the quote you get from another.
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