Our guarantee is that within 30 minutes of answering your call, a claims representative will start the claims process, and will have the ability to take charge of the situation and arrange emergency support if required (the "Guarantee"). This applies only in respect of new loss or damage not previously reported to us in respect of a valid belairdirect personal auto or home policy (the "Policy"). The support offered by our claims representatives depends on your insurance coverage and when we receive your call. To activate the Guarantee, the policyholder must call and speak to a claims representative. No other form of communication is permitted to activate the Guarantee. The Guarantee is not valid if our operations are impacted by a system failure or catastrophic situation occurring in Canada at the time of your call, such as: earthquake, blackout, hailstorm, forest fire, flood, act of terrorism, war or other major natural disaster, or political unrest. If we are not able to live up to the Guarantee we will write you a cheque in the amount of the annual premium of your home or auto insurance Policy relating to the claim to a maximum of $1,000. Your coverage will not be affected as a direct result of this payment. Terms and conditions of this Guarantee may change without notice.

Overall, men are considered riskier drivers. According to Statistics Canada, men are involved in more than twice as many deadly collisions than women. Drivers under the age of 25, particularly single males, have statistically higher collision rates, and therefore pay higher rates. Insurance is all about assessing risk based on data, so companies consider a number of general factors, including time spent driving, type of vehicle, number of accidents, and general driving behaviours. In some cases, being married – especially if your partner has a good driving record – can reduce your rates.

In Ontario, the minimum amount of third-party liability coverage, which covers you in a situation where you damage someone else’s property with your car, is $200,000. Although this amount may seem high, it is recommended to take out a plan that offers more protection to help cover you and your family in the event of a more serious accident where people may get injured. If you are in a province which requires a higher minimum, an Ontario car insurance policy must cover the new amount.


Did You Know? New reforms to Ontario insurance law took effect on June 1st 2016 that are meant to reduce the average costs for basic policies. The new policies will also include less coverage, but you will have more choice to pick what extra coverage you want. As of the summer of 2017, the results of this new reform have been mixed and consumers are encouraged to continue shopping around to find the best rates.

Other insurance conditions may arise depending on the type of vehicle, its use, and any customizations or modifications made to the vehicle. For example, if you have altered your vehicle to enhance its performance or appearance, most insurance companies would need to assess the vehicle to determine if they could insure it. If you plan on modifying your vehicle, call us first! We will let you know if the changes you plan on making could have an impact on your policy.

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