Travelers scored five points above the industry average (866 out of 1,000) in the 2018 J.D. Power claims satisfaction survey. That’s better than State Farm or Allstate but still “about average,” according to J.D. Power. Common complaints include long waits for claims resolution and difficulty contesting settlements. While everyone’s experience will vary, Travelers is less likely than companies like State Farm to impress in terms of customer service.
There are many reasons you may be seeking the cheapest auto insurance option. Your household finances may be tighter than usual. Or maybe you don't drive a lot. Whatever the reason, a low-cost policy doesn't have to mean a no-frills experience with the insurance company. As you compare quotes from cheap car insurance companies, consider more than just price. Policies from leading carriers, such as Nationwide, may be exactly what you need. Here's what to look for:
Insurance terms, definitions and explanations are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in individual insurance contracts, policies or declaration pages, which control coverage determinations. Such terms may vary by state, and exclusions may apply. Discounts may not be applied to all policy coverages.