Other pros of Progressive include it being an online company. You can get a quote directly from the Progressive website without having to speak to an agent. Cons of Progressive involve its customer service. Customers in the J.D. Power survey only gave mediocre remarks for Progressive for its buying experience and claims handling process. It isn't the worst, but Progressive is far from the best in the field. Because of this, Progressive might be the best insurer ideally for customers prioritizing low rates, especially after an accident, and do not mind a bit more cumbersome claims handling process.


Car insurance is a type of insurance policy that efficiently takes care of expenses arising from unfortunate events, such as an accident, theft, and any third-party liability. Car insurance is the best way you can protect yourself and your car from financial emergencies, including any legal liability, resulting from physical damage, traffic collision, bodily injury caused to you, your car, or a third party. Various car-insurance-specific terms & conditions are subject to vary with legal regulations in different regions of the country.
NerdWallet compared quotes from these insurers in ZIP codes across the country. Rates are for policies that include liability, collision, comprehensive, and uninsured/underinsured motorist coverages, as well as any other coverage required in each state. Our “good driver” profile is a 40-year-old with no moving violations and credit in the “good” tier.
Also known as AARP, The Hartford was the recipient of the 2016 J.D. Power study for car insurance companies ability to handle claims. The Hartford scored 5/5 stars for nearly every step of the claims process; from notifying them, to the repair process, and the final settlement. Those who think a smooth claims process is the most important factor for car insurance, The Hartford should definitely be considered.
Arguably, the most important part of an insurer's customer service is its claims processing experience. If you aren’t satisfied with how your claims are handled and resolved, you’ll be less inclined to file a claim and utilize the insurance you pay a lot of money for. We’re happy to report that State Farm scored 864 out of 1,000 in the 2018 J.D. Power customer satisfaction survey, three points above the industry average. And with 18,000 agents across the country, we’re confident that State Farm can live up to its score.

If you’re new to auto insurance, or don’t totally understand the details of your policy, you can find a guide for that on Allstate’s website. There are articles, videos, and infographics that clearly detail how to read your policy, how to compare rates, and how to save money. Even if you don’t end up signing with Allstate, we still recommend checking out its website for the resources alone. If you’re a customer, you can use its online portal to file a claim, adjust your coverage, alter your deductibles, and add new drivers and vehicles.
You won’t qualify for every discount, since some depend on factors beyond your control, like your age or the safety features installed in your car. However, others are based on behaviors like switching to paperless billing or having multiple cars on your policy. We prioritized deductions like these since more drivers will be able to use them. To see a full list of the discounts every insurer offers, check out our savings guide below.
If you’re an active or former military member — or related to one — we highly recommend considering USAA for car insurance. USAA provides exceptional customer service and timely, fair claims payments, as evidenced by top ratings in J.D. Power's customer satisfaction survey and Consumer Reports’ claims satisfaction study. USAA also earns some of the best possible financial scores: “A++” from A.M. Best, “AA+” from S&P Global, and “Aaa” from Moody’s. These ratings mean that USAA promises rock-solid backing for your policy, as well as a stable credit outlook in just about any economy.
The program, called Snapshot, uses a telematic device in your car to send driving data to the company. It’ll note things like how quickly you brake and accelerate, how often and far you drive, and if you use your phone while driving. This way, the risk of insuring you can be more accurately weighed against your habits and the miles you drive. For infrequent drivers or city-dwellers who don’t rely on their cars to get around, this can be another opportunity to see significant savings on auto insurance.

When you receive your instant car insurance quote from Nationwide, you will get three options to choose from, making it easy to select a policy that’s right for you and your budget. You can also change coverages to create a more personalized policy. Find out more about Nationwide’s auto insurance coverage options which include collision, liability and comprehensive coverage.
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