Travelers scored five points above the industry average (866 out of 1,000) in the 2018 J.D. Power claims satisfaction survey. That’s better than State Farm or Allstate but still “about average,” according to J.D. Power. Common complaints include long waits for claims resolution and difficulty contesting settlements. While everyone’s experience will vary, Travelers is less likely than companies like State Farm to impress in terms of customer service.
Travelers scored five points above the industry average (866 out of 1,000) in the 2018 J.D. Power claims satisfaction survey. That’s better than State Farm or Allstate but still “about average,” according to J.D. Power. Common complaints include long waits for claims resolution and difficulty contesting settlements. While everyone’s experience will vary, Travelers is less likely than companies like State Farm to impress in terms of customer service.
You won’t qualify for every discount, since some depend on factors beyond your control, like your age or the safety features installed in your car. However, others are based on behaviors like switching to paperless billing or having multiple cars on your policy. We prioritized deductions like these since more drivers will be able to use them. To see a full list of the discounts every insurer offers, check out our savings guide below.
Among our favorite insurers, Allstate ranked on the lower end of customer satisfaction with a J.D. Power score of 857 out of 1,000 — four points below the industry average. According to the survey, potential customers mentioned that Allstate’s representatives were less helpful than its competition and that its quotes were often more expensive. Your premium depends on many factors, and it's still worth pulling a quote, but keep in mind that your experience with the company may vary.
A cashless claim is the complete responsibility of the insurance company. Most of the companies have their own garage network, which can repair the damaged vehicles. The owner does not have to worry about the expenses apart from the consumables (not covered in the policy). The payment of only the difference amount as confirmed during the process of the claim needs to be made.

February 17, 2014 - Recently released financial results from Allstate and Progressive show profits increased at both car insurers, the former seeing fourth-quarter gains and the latter seeing monthly gains. Progressive tallied $155.8 million in profits for January 2014, compared to $134.2 million for January 2013, signifying a 16 percent increase. Progressive ...

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