Travelers scored five points above the industry average (866 out of 1,000) in the 2018 J.D. Power claims satisfaction survey. That’s better than State Farm or Allstate but still “about average,” according to J.D. Power. Common complaints include long waits for claims resolution and difficulty contesting settlements. While everyone’s experience will vary, Travelers is less likely than companies like State Farm to impress in terms of customer service.
When building your policy, you may need to look beyond the basics. For example, protections like umbrella coverage — which pays liability costs higher than the limits of your standard auto policy — help provide an extra layer of financial security. Others, like pet injury — which helps with veterinary expenses stemming from an accident — are geared toward dog owners. No single insurer will offer coverage that’s perfect for everyone, so we preferred the ones that have plenty of options.
Insurance terms, definitions and explanations are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in individual insurance contracts, policies or declaration pages, which control coverage determinations. Such terms may vary by state, and exclusions may apply. Discounts may not be applied to all policy coverages.