We collected quotes from a variety of insurance companies across 2,700 towns and cities in the U.S, for 128 insurance companies. Our sample driver was a 30 year old male who drove a 2011 Toyota Camry. To obtain quotes, we kept parameters for getting coverage the same, such as that he was single, and had a clean driving record. The only parameter that changed was the zip code where he lived in the U.S. The amount of coverage we opted for gave our driver bit more than what is required of state minimums.
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Arguably, the most important part of an insurer's customer service is its claims processing experience. If you aren’t satisfied with how your claims are handled and resolved, you’ll be less inclined to file a claim and utilize the insurance you pay a lot of money for. We’re happy to report that State Farm scored 864 out of 1,000 in the 2018 J.D. Power customer satisfaction survey, three points above the industry average. And with 18,000 agents across the country, we’re confident that State Farm can live up to its score.
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